Donor Services Officer Search Opened

Donor Services Officer

Findlay Hancock County Community Foundation
Findlay, Ohio

Deadline for receiving resumes: September 15, 2012

Send resume and cover letter to kkreuchauf@community-foundation.com

Position Summary

The Donor Services Officer provides outstanding customer service and support to current and potential donors to the Foundation.  The Officer maintains significant internal and external relationships.

Internal responsibilities include lead data support for Foundation staff; database maintenance; monitoring fidelity to IRS and Foundation regulations, policies and procedures; administering donor advised funds and designated funds.

Externally, the Officer provides lead staff support to the Foundation’s giving circle, Handbags that Help.

This position supports the Scholarship Program by assisting the Scholarship Coordinator with data management and award processing. This position also provides administrative support to the Foundation’s Development and Planned Giving Officer.

This position reports to the Foundation President.

The individual is expected to

• Maintain and respect the sensitive, private and confidential nature of information related to donors, advisors, and the Foundation

• Convey a professional and positive image regarding the Foundation and the not-for-profit sector

• Ensure that philanthropy is conducted according to the Foundation’s values, mission and vision

• Attain fluency in the laws, regulations and practices that encompass the various types of funds held by the Foundation

Minimum Skills/Educational Requirements

• Bachelor’s degree, with three years’ experience in the philanthropic sector required.  Experience or training in donor-centered fundraising preferred; experience in donor services, planned giving, or trust services strongly preferred

• Extensive database or CRM experience; expert spreadsheet skills demonstrated through training and/or projects

• Demonstrated ability to research legal and/or technical matters and summarize findings

• Demonstrated consistent attention to detail and follow through on complex projects

• Demonstrated commitment to continued professional growth and development

• Exceptional interpersonal, verbal and written communication skills; ability to establish effective relationships with prospective donors, current donors, professional advisors, board members and community foundation staff members

• Interest in all aspects of Hancock County and a dedication to promoting the Foundation’s mission

Salary: Commensurate with experience.